cv99 Privacy Policy

cv99 handles and protects your personal information responsibly. This page explains what information we collect, for what purpose, and how we use it.

Last Updated: 30 October 2026

Introduction

This Privacy Policy ("Policy") sets out the practices governing the collection, storage, protection, and handling of personal information between the cv99 platform ("cv99", "we") and users of its services ("you").

By visiting cv99's website cv99.xin, registering an account, or using our games and services, you are considered to have agreed to the data handling practices described in this Policy. We recommend that you read and understand this Policy before continuing to use the platform.

If changes are made to the Policy, this page will be updated, and for significant changes you will be notified through your registered contact address.

1 Types of Information Collected

cv99 collects information in the following categories in order to provide its services.

1.1 Information Collected at Registration

  • Name (the name used for contact purposes)
  • Date of birth (to verify the 21+ age requirement)
  • Email address
  • Contact phone number
  • Password of your choice (stored only in encrypted form)
  • Payment method details

1.2 Information Collected Automatically While Using the Platform

  • IP address and access region (state / region)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time of access, and duration
  • Session cookie and session token data
  • Game history (games played, amounts wagered, results)

1.3 Payment-Related Information

During deposit and withdrawal transactions, we collect the necessary information from payment methods such as KBZPay, Wave Money, AYA Pay, and bank transfers. Financial data is stored in encrypted form wherever possible, and we limit the collection of unnecessary information as much as we can.

1.4 Contact Information

When you contact us via our Live Chat service or email, we may retain the messages, questions, and communication records you send.

2 How We Use Your Information

cv99 uses the information we collect only for the following purposes:

2.1 Account Management and Service Delivery

  • Creating, verifying, and managing access to your account
  • Processing deposit / withdrawal requests
  • Maintaining game records and calculating balances
  • Delivering bonus and promotion services

2.2 Security and Fairness Checks

  • Preventing fraud, money laundering, and identity fraud
  • Verifying that players under 21 cannot access the platform
  • Ensuring fair play across the platform
  • Protecting against cyber threats and unauthorized access

2.3 Improving Customer Service

  • Improving our 24/7 Live Chat and email support services
  • Identifying and resolving platform issues
  • Updating and refining the platform to improve the user experience

2.4 Legal Compliance

We may be required to retain certain information we collect in order to comply with financial requirements, audit requests, and legal obligations.

3 Sharing with Third Parties

cv99 does not sell, rent, or distribute your personal information to any company or individual except third-party service providers who work with us to deliver our services. The types of information we share with third parties at any given time are:

3.1 Payment Service Providers

Only the information needed to process payments through KBZPay, Wave Money, AYA Pay, and banks is shared with payment service providers — not under our control. Those companies operate under their own privacy policies.

3.2 Technology Service Providers

Third-party companies that work with us on platform operations, cloud hosting, security checks, and software services are bound by confidentiality agreements ("NDA") and may only use your information for the purposes we direct.

3.3 Legal Requirements

We may be required to disclose information if requested by a law enforcement authority or court through proper legal process. If we are compelled to do so, we will make every effort to notify you in advance unless prohibited by law.

3.4 No-Sale Guarantee

We do not sell your personal information to advertising companies, data brokers, or any unrelated third parties. This is cv99's commitment.

4 Cookies and Tracking Technologies

The cv99 website uses cookies and other tracking technologies to maintain your session, measure platform performance, and improve the gaming experience.

4.1 Strictly Necessary Cookies

These are session cookies that are essential for the platform to function. If these cookies are disabled, the platform will not work and cannot be accessed.

4.2 Functional Cookies

These cookies are used to save language preferences and main settings, and to remember your navigation path on the platform.

4.3 Analytics Cookies

These are aggregated data cookies collected to help us understand how the platform is used. They are not stored in a personally identifiable form.

You can disable cookies through your browser settings, but please note that issues may arise. If strictly necessary cookies are disabled, using the platform may become difficult.

5 Data Retention Period

cv99 retains data for as long as necessary to fulfill its service obligations or meet legal requirements.

5.1 Current account holders

While your account is active, we retain your registration details, payment records, and gaming history.

5.2 After account closure

Even after your account is closed, we may continue to retain certain data for the period required to meet legal obligations, financial compliance duties, and to handle any unresolved disputes. Once that period has passed, your personal data will be deleted or anonymised.

5.3 Log files

Server log files, IP records, and session logs are kept for a limited period for security monitoring and troubleshooting, and are deleted once that period expires.

6 Data Security Measures

cv99 applies strong technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, and deletion.

Technical protections

  • SSL/TLS encryption — all data transfers are encrypted
  • Encrypted database storage — personal data is encrypted at rest
  • Firewall and DDoS protection — to defend against large-scale cyber attacks
  • Access controls — staff can only access the data relevant to their role
  • Regular security audits — to identify and address vulnerabilities proactively

Organisational protections

  • Staff training on handling personal data
  • Data handling control policies are in place
  • A data breach response plan is in place

We acknowledge that no data security method can offer a complete guarantee. However, cv99 is committed to putting the best possible protections in place.

7 Your Rights

Every user of the cv99 platform has the following rights regarding their personal data:

Right of Access

You can request to know what data cv99 holds about you. We will review your request and respond as promptly as possible.

Right of Rectification

If your data is incorrect, you can contact us at [email protected] to request a correction. We will review the relevant records and, if the correction is valid, update your data accordingly.

Right to Erasure

Where no legal obligation or dispute prevents it, we can delete the data you request. For this, please contact [email protected].

Right to Restriction

If you believe your data is inaccurate, or you object to the legal basis on which it is being processed, you can request that we restrict how your data is handled.

To exercise any of these rights, you can email [email protected] or reach us via 24/7 Live Chat.

8 Age Restriction and Minors

cv99's services are designed for adults aged 21 and above only. We do not knowingly collect personal information from anyone under 21. Date of birth is verified at registration, so anyone under 21 cannot create an account.

If we become aware that data from a person under 21 has been collected, we will delete that data immediately and cancel any associated services.

9 Policy Changes

cv99 may update this policy from time to time. When significant changes are made, we will update the "Last revised date" at the top of this page and notify you via your registered email address.

If you continue to use our platform after changes are announced, this will be taken as your acceptance of the updated policy. If you do not agree with the changes, you may stop using cv99's services and contact us.

10 Contact cv99

If you have any questions, notifications, or personal data requests regarding this policy, you can contact us at cv99 through the following methods:

Contact Channels

Our support team is available in Burmese and will handle your data-related inquiries as a priority.

Questions about Privacy Protection

No. cv99 does not sell, rent, or share your personal information with advertising companies, data brokers, or any unrelated third parties. Third-party companies that we work with to deliver our services are bound by confidentiality agreements and may only use your data for the specific purposes we direct.

You can send a data access request to [email protected]. You can also contact us through 24/7 Live Chat to make the request. We will review your request and let you know what types of data we hold about you.

No — it cannot be deleted immediately. Some data may be retained for a period to meet legal obligations, financial compliance requirements, and resolution of any outstanding disputes. Once that period ends, the data will be anonymised or deleted.

SSL/TLS encryption is used during all payment transactions made via KBZPay, Wave Money, AYA Pay, and bank transfer. Financial data is stored only in encrypted form, and data minimisation is applied so that unnecessary data is not stored. Data is transferred to payment service providers only through secure connection methods.

You can disable analytics cookies and some functional cookies, but without strictly necessary cookies — which maintain your session — you will not be able to log in or play. Those cookies are essential for the platform to operate, so disabling them will cause access issues.

If significant changes are made, the "Last Updated" date at the top of this page will be revised and a notification will be sent to your registered email address. Please make sure the email address you provided at registration is correct.